Service Eligibility

Real Care E Group provides reliable electrical, electronic, and computer repair services across Kerala. We ensure that every service request is handled by trained technicians with proper tools, safety measures, and genuine replacement parts.

Before booking a service, customers must ensure correct contact details and accurate problem descriptions so our team can reach and assist you efficiently.

• Service available for homes, offices, shops, and institutions across Kerala.
• Customers must provide a reachable phone number and correct address.
• Service requests must comply with local safety standards and property access permissions.

2. Types of Services We Offer

• Electrical repairs, wiring issues, switchboard problems, and installation support.
• Electronics servicing — TV, inverter, stabilizer, home appliances, and more.
• Computer and laptop repairs, upgrades, software issues, and network setup.
• Routine maintenance and emergency onsite support.
• Only genuine and compatible spare parts used for replacements.

3. Service Charges & Estimates

• Inspection/visiting charge may apply depending on location.
• Final service charge is shared with the customer before starting the work.
• Spare parts, if required, will be charged separately.

4. Booking & Processing

• Once you submit the service form, our team will contact you for confirmation.
• Service will be scheduled based on technician availability in your area.
• Emergency services will be prioritized whenever possible.

5. Payment & Billing

• Payment can be made via UPI, cash, bank transfer, or any available method.
• A proper bill/invoice will be provided after the service.
• Advance payment may be required for high-value repairs or parts.

6. Warranty & Support

• Services come with a limited warranty depending on the work type.
• Spare parts include manufacturer or seller warranty where applicable.
• Post-service support is provided through call or WhatsApp.

7. Important Guidelines

• Unauthorized modifications or open units may delay service.
• Technicians will not handle illegal wiring or unsafe installations.
• Customer must ensure safe access to the service location.

8. Cancellation & Rescheduling

• Appointments can be rescheduled easily based on technician availability.
• Last-minute cancellations may include the visiting charge.
• If the issue cannot be fixed onsite, the device may be taken to the workshop.

9. Service Policy Updates

• Real Care E Group may update service terms based on market or technical changes.
• Any updates will be informed via WhatsApp or the service dashboard.
• Customers are requested to check updated terms before booking.